WooSync FAQs

Can WooSync import products for use in invoices?

No. WooSync imports your WooCommerce orders and customers. It does not currently import your WooCommerce product list for use in invoices.

If you’re using WooCommerce, we highly recommend creating orders there instead of invoices directly in the CRM. Once you’ve done that, the invoice will automatically be created in the CRM as long as the “Create Invoices from WooCommerce Orders” setting is ticked in Jetpack CRM Settings > WooSync.

How long does it take for WooSync to resync new orders/transactions?

If your WooSync Hub page says “Up to date,” this means the initial sync has completed. After the initial sync, WooSync will check for new data every five minutes via WordPress’s built-in cron system. The sync will continue in the background if you navigate away from the WooSync Hub page.

Please note that there are lots of factors involved here, as every site and connection is different, which could impact the overall time it takes to resync new orders and transactions.

Can we sync WooCommerce Custom Fields?

As of Jetpack CRM v.5.0.0–yes, WooCommerce custom fields can be synced with Jetpack CRM WooSync. The extensions supported are WooCommerce Checkout Field Editor fields, WooCommerce Checkout Add-Ons, and Checkout Field Editor (Checkout Manager) for WooCommerce.

I already have the legacy WooCommerce Connect extension installed on my site. Do I need to enable the WooSync core module again after updating to Jetpack CRM v.5+?

When you upgrade to Jetpack CRM v.5, we’ll detect if the legacy WooCommerce Connect extension is active. If so, we’ll enable the new WooSync module and deactivate the WooConnect extension (which you can then delete). The old settings will remain in place, and you don’t need to do anything else.

Is WooSync a one-way sync?

Yes, WooSync does a one-way sync from WooCommerce to Jetpack CRM, but not the other way around. Changes in the Jetpack CRM can’t be synced to your WooCommerce store.

Updated on May 25, 2022

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