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Reporting Bugs to us

As with any software, bugs happen. Should you ever need to report a bug to us, this article has a few tips on how you can help us help you most effectively.

How to Contact Us

It’s best to submit your bug reports to us by using the Submit a Ticket page.

Submitting Bugs

There are a few things you can do that will help us tremendously when responding to your bug tickets.

1. Tell us it’s a bug and include brief description in the subject.

It’s a little thing, but it helps us spot these tickets in the queue.

2. Include a detailed description of the bug, along with the steps to reproduce it, and what you think should happen

Here is a good example of a bug report:

  • I’m logged in as a Jetpack CRM Invoice Manager.
  • When I got to Manage Invoices there’s no Add New button.
  • I’m using the Slimline Menu option.
  • When I log in as Jetpack CRM Full Permissions. I can add a new invoice (the button is there)
  • My expectation is that the ‘Add New’ button should be there if I’m an Invoice Manager.
Here is a not so great example:

“Add New Invoice isn’t working”

 

3. Include a test user account credentials.

 
In almost all cases, we will need to take a look at an example of the bug you’re reporting on your specific site in order to understand the problem. Sending us a temporary admin login is the best way for us to debug your issue (we can see what plugins or theme you have active this way).
 
Make sure to also include your login URL (and not just the credentials) as we cannot login if we don’t know where we are logging into.
 

4. Always send versions.

 
Please provide us with your WordPress version, Jetpack CRM version, PHP version. You can do this most easily by including a screenshot of your ‘Jetpack CRM Settings -> System Status’ page.

5. Always send screenshots.

 
Even if you don’t’ think it requires it, send us a screenshot just in case. This helps us get a better idea of what it is you’re referring to exactly. If you have the means to take a screen recording of a bug, even better.