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Using Amazon SES to Ensure Email Delivery with Jetpack CRM

You can use Amazon SES if you want to go the extra step and ensure reliable system email delivery by sending them out via a dedicated server like Amazon SES –  Simple Email Service.

Why you might want to use Amazon SES for your Jetpack CRM Email Delivery:

  • More reliable (especially at scale) than your typical hosting webmail
  • Sends from an SMTP server, not your local server (which is more likely to be marked as spam by a receiving party)
  • Jetpack CRM is sending out hundreds or thousands of emails a day for you

Note: Amazon Web Services are competitively priced, but they do cost money. Using AWS SES will incur a cost, whereas using your own webmail won’t. If you’re sending lots of email, or you’re keen to ensure deliverability, it’s probably worth the price, but it’s something to think about. The cost as at June 2018: “SES Email messages are charged at $0.10 per 1,000 messages sent”

Before you get started, you’ll need an Amazon Web Services account; if you don’t have one, you can get one by registering with AWS here. You will also need to change DNS settings or ask your hosting provider to do this for you – so you’ll need access to whatever control panel your hosting provider uses.

Please note that the Amazon SES user interface and instructions change frequently and varies in different countries and languages. Because of that, we recommend checking the SES documentation and FAQ.

To get started with SES and CRM, you will need to first set up the following on Amazon SES:

  • Enabling SES for your domain
  • Generating your SMTP Credentials

To do that, you’re welcome to follow the instructions on the Amazon SES site.

Adding SES Credentials into Jetpack CRM

Once you have SES set up and you’ve copied down your details you need to add them into Jetpack CRM.

To do that, you can follow this guide or do the following:

  • go into Jetpack CRM Settings > Mail Delivery
  • add a new Mail Delivery method
  • enter your name and email (as you’ve set up with Amazon) in the first dialog
  • on the second dialog, enter your details from AWS SES.

Here’s an example of how a test example looks like (Note, do not share your details with anyone, they’re the keys to your email address!):

Hitting the “Validate settings” button should then send a test email from this address, and if all is set up okay you should be good to go with this mail delivery method.

If you hit errors when validating, please go back to the SES doc and check that the email is verified. If issues persist, just let us know via support after you’ve double-checked the whole setup process again.

Updated on August 11, 2023

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