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Contact Fields and Form Field Mapping

For various form plugins and imports, you may wish to know which field names are available to use in Jetpack CRM.

This page shows you the defaults available as at v2.96+, and you can see the rest of your custom field names on the Custom Fields setup page. This page also shows field types allowed for custom field mapping with 3rd-party form plugins.

Available Contact Fields for Lead Generation Forms

The standard fields in the Jetpack CRM all have field keys to go with their names. Here’s the list:

prefix = Prefix
fname = First Name
lname = Last Name
email = Email Address
addr1 = Address Line 1
addr2 = Address Line 2
city = City
county = County (State)
postcode = Postal Code (Zip Code)
country = Country
secaddr1 = Address Line 1 (second address)
secaddr2 = Address Line 2 (second address)
seccity = City (second address)
seccounty = County (State) (second address)
secpostcode = Postal Code (Zip Code) (second address)
seccountry = Country (second address)
hometel = Home Telephone
worktel = Work Telephone
mobtel = Mobile Telephone

... and if you have any custom fields, they'll be something like:

Custom Field Setup for Form Plugins (Contact Form 7, Gravity Forms)

Setting up Multi-value Custom Fields

If you’re setting up a custom field type that allows multiple values (e.g., Checkbox), you must have matching values in both Jetapck CRM custom field settings (under CSV of options) and Forms plugin field settings.

Note: multi-value select options are case-sensitive. Make sure that the spelling and case is identical in both Jetpack CRM custom field settings, and in the form editor.

Screen Shot
Multi-value Custom Field CSV of options set up
Multi-value custom field setup in Contact Form 7
multi-value custom field setup in Gravity Forms

If “CSV of options” is left blank in Jetpack CRM multi-value custom field settings, you’ll run into the warning message No Options!

Gravity Forms Connect: Supported Fields

Supported Field Types

Currently, Gravity Forms Connect can capture the following field types:

  • Text fields: Single Line Text, Paragraph Text
  • Number and Date
  • Single-value fields: Drop Down, Radio Buttons
  • Multi-value fields: Checkboxes, Multi Select
  • Contact information: Name, Phone, Email

Choosing the correct Custom Field type

Choosing the correct custom field type will depend on whether or not the Gravity Forms field type allows multiple selections or not. See the below chart for choosing compatible field types:

Gravity Forms FieldsCompatible Jetpack CRM Custom Field Type
Allows multiple selections (Checkboxes, Multi Select)Checkbox
Only allows one selection (Drop Down)Select, Checkbox
Radio ButtonsRadio
Text (Single Line Text, Paragraph Text)Textarea

Updated on February 27, 2023

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