Understanding Your Server’s Max Upload File Size

When you try to upload large files, like attachments or big imports, to Jetpack CRM, your server decides how big those files can be. If the file you’re uploading is larger than what your server allows, you’ll likely see an error message or the upload won’t go through.

What is the Max Upload File size?

The Max Upload File Size is a limit set by your web host. This setting controls the largest file you can upload through your WordPress dashboard.

For example:

• If your server limit is 2 MB, and you try to upload a 5 MB file, the upload will fail.
• You’ll need to increase the limit to upload larger files successfully.

How to Check Your Max Upload File Size

You can check your current limit directly on WordPress:

1. Go to WP Admin → Media → Add Media File.
2. Below the file upload area, you’ll see a note showing the Maximum upload file size allowed.

How to increase the Max Upload File Size

If you need to upload larger files than your server currently allows, you’ll need to adjust the limit. Here are a few common ways to do this:

1. Contact your hosting provider: the easiest and safest method is to reach out to your web host’s support team. Ask them to increase your max upload file size to your desired limit (for example, 50 MB).
2. Update your site files: if you’re comfortable editing files, you can try increasing the limit yourself by adding the following lines to your php.ini, .htaccess, or wp-config.php file:

php_value upload_max_filesize 64M  
php_value post_max_size 64M  
php_value max_execution_time 300  
php_value max_input_time 300  

Note: always run a backup of your site before making file changes. If your hosting provider doesn’t do it for you, and you don’t know how to manually do it, you can check our Jetpack Backup options.

Troubleshooting changing the size limit

If you’re unable to change the limit yourself, your hosting provider will be your best point of contact. They can confirm whether your server can handle larger uploads and help you adjust the settings.

You can also read the following documentation pages from our Knowledge Base that are related to this topic:

• Server Max Execution time.
• Server Memory Limit setting.