Like with any software, unexpected bugs can occasionally pop up. You can report them to us.
If you ever run into one, whether it’s on the core plugin or in an extension, you can share the details we need to investigate and fix it quickly.
Submit a bug report
A clear, detailed bug report saves time and helps us get the issue resolved faster. Here’s how to make your report as helpful as possible:
1. Add a clear subject line
A brief description in the subject line makes it easy for our team to spot and prioritize bug reports in the queue.
2. Describe the issue in detail
Include as much information as you can:
- What you expected to happen instead.
- A clear description of the bug.
- Exact steps to reproduce it.
Good example:
I’m logged in as a Jetpack CRM Invoice Manager.
When I go to Manage Invoices, there’s no Add New button.
I’m using the Slimline Menu option.
When I log in as a Jetpack CRM Full Permissions user, the Add New button is there.
I expect the Add New button to be available for an Invoice Manager.
Not so helpful example:
Add New Invoice isn’t working.
The more details you share, the faster we can test and solve the issue for you!
Submit a bug report
If you think you’ve found a bug, please let us know by submitting a bug report using the form below.
Note: this form is only for reporting bugs. If you need help with something else, please reach out through our support page instead.