1. Home
  2. Jetpack CRM
  3. Misc
  4. Do not overwrite blanks (forms, API etc.)

Do not overwrite blanks (forms, API etc.)

When Jetpack CRM receives contacts or other objects to update (via Forms, the API, our Contact Form 7 integration etc.) it can either update all fields (blanking out that which wasn’t passed), or update only passed data. This is often a workflow choice made by users, but this page is here to direct you to the setting.

You can find this setting in Jetpack CRM > CRM Settings > Field Options (/wp-admin/admin.php?page=zerobscrm-plugin-settings&tab=fieldoptions)

The option looks like this:

Please note that Overwrite settings don’t apply to CSV Importer.
The CSV Importer determines duplicate contacts by email address. If the newly submitted contact information is a duplicate, the information will be updated for all other fields except for the email address.

Updated on December 19, 2022

Was this article helpful?

Related Articles

Still not found an answer?
If you've searched the knowledge base and still can't find a solution, please submit a ticket.