In WooCommerce Sync, all contacts imported will be added with the default status of Lead unless you’ve changed that setting.
Adjust Order Status Mappings
You can define each WooCommerce order status to map to a specific contact status. This is useful for tracking contacts through your funnel or to see whether there is a bottleneck at a particular status (e.g., processing).
These settings can be found in Jetpack CRM Settings > WooSync.
Once you’ve set these up, new contacts will be created with a status based on the new mapping configuration.
What if I’ve already imported contacts with the incorrect status?
You may have synced your store before mapping these statuses, resulting in all your contacts showing the status of Lead.
You can restart the sync from the WooCommerce Sync hub to fix this.
This will not duplicate existing orders, but it will update your customers with the correct status relevant to their order.
To restart the sync, click the Admin Tool’s “Restart Sync” link at the bottom of the WooSync status page in Dashboard > Jetpack CRM > WooSync.
This will lead to a WooSync dedicated page where the system will ask you to confirm a full sync restart or cancel the action.
Note that if you have multiple Woo stores associated with the CRM, the full sync will restart for all the stores, even if you have made changes only to one. This won’t affect the functionality of any of your stores.