License Keys FAQ

Q: How do I change which site my license key is assigned to?

A: You can “move your key” to a new site up to 3 times a year manually by following these steps:

  1. Remove the license key from your existing site by going to “Jetpack CRM -> Settings -> CRM License” and clearing the license key input, then saving.
  2. Log into app.jetpackcrm.com and navigating to “License Keys” using the menu at the top right.
  3. Click “Remove this install” next to the license key which has the site which you want to remove the key from.
  4. Enter your license key on the new site you want to use Jetpack CRM on within the License Key input field at “Jetpack CRM -> Settings -> CRM License”. This will associate the license with the new site.

Note: You will only be able to get up-to-date extensions and warnings on one site per license key. Please do delete extensions from sites which are not licensed to use them, because in time they may become out of date and a security risk.

Q: I am getting “Your License key is either invalid, expired, or not assigned to this site” error, but my key is correct. What gives?

A: Jetpack CRM licensing should work on any server that WordPress can run on, however in order to validate your license, and check for extension updates, it will need to ‘call home’. Some servers block such calls, which can mean that licensing returns this error.

To solve this:

  • Try disabling plugins such as “Wordfence” or “All in One WP Security” while you activate your license. (Note: This plugins may block automatic/update checks, we’re working on this)
  • You will need to have CURL or file_get_contents server settings enabled. If you have no security plugins, but you keep getting the above message, you may need to contact your webhost and ask them to validate CURL is enabled.
Updated on September 29, 2020

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